The sustainable investor for a changing world

Complaint management policy

At BNP Paribas, we strive to provide our clients with the highest possible standards in service. If for any reason you are not satisfied with our service, products or employees, please let us know and include details or a summary in your communications. We value your feedback and endeavor to review the situation fairly.

Who to contact:

17/F, Lincoln House, Taikoo Place, 979 King’s Road Quarry Bay, Hong Kong

Telephone number: +852 2533 0088


What is the process:

When we receive your complaint, we will write to you to acknowledge your complaint within 7 business days upon receipt and will investigate your concerns. The processing time may vary depending on the nature of the case and we will aim to provide a written interim or final response with our findings within two months from the date of receipt.

If you have additional information or documents regarding your complaint, please provide them to us to assist in our investigation

Financial Dispute Resolution Centre

Please also note that, if you are not satisfied with our responses to your complaint and if you are an individual, sole proprietors or small enterprises, you have the right to refer your complaint to the Financial Dispute Resolution Centre. For details, please refer to their website at