The sustainable investor for a changing world

Complaints management policy

We aim at offering the highest quality of service to our customers. However, would you encounter a situation that does not suit you or that you do not understand, several interlocutors are at your disposal.

  1. First recourse: the Client Service

BNP Paribas Asset Management Luxembourg
Client Services
10, rue Edward Steichen
L-2540 Luxembourg

Please mention your account number, name and contact details.

Receipt of your complaint will be acknowledged within 10 days. If further research is required, you will receive final response within 1 month.

  1. Second recourse : the General Direction

If, despite everything, you do not obtain satisfaction, you can contact the General Director of BNP Paribas Asset Management Luxemburg : Mr. Stéphane Brunet or one of both Conducting Officers: Mr .Christophe van der Veen (Chief Financial Officer) or Mr. Mathieu d’Alès (Chief Risk Officer).

For a better follow-up, please mention the references communicated in the reply you received.

  1. Third recourse: the Commission de Surveillance du Secteur Financier (CSSF)

In the case where one month after having sent your complaint to the manager responsible for complaint handling, you have received neither a satisfactory answer nor an acknowledgement of receipt, you can apply for an out-of-court resolution of your complaint with the CSSF. In this case, please use the form below and follow the instructions specified therein: